Deepinder Goyal, founder of online food delivery platform Zomato said on Wednesday that Zomato has started rolling out delivery bags with a “hotline phone number” to report rash driving by its delivery partners.
In August at the company’s annual general meeting, Deepinder Goyal had said that Zomato would put a phone number on the bags of its delivery partners for people to call and report if any one of them were found to be speeding.
“As promised earlier, we have started rolling out delivery bags which mention a hotline phone number to report rash driving by our delivery partners,” Deepinder Goyal said in a post on Twitter.
Zomato announced the plan to start instant delivery in 10 minutes a few months back. They also did a pilot project in Gurgaon. It faced a lot of criticism after announcing this initiative.
He further stated that delivery partners are not even told the estimated delivery time of the orders they are delivering. “If someone is speeding, it is of their own accord. Please help us make the traffic on our roads saner,” he added in another tweet.
Goyal also shared two photos of Zomato’s new delivery bags printed with the hotline number. The printed text reads, “In case of rash driving, call 8178-500-500.
Zomato had first announced the move prior in its annual general meeting where Goyal had promised to put contact numbers like those on school buses for patrons to report in case of road safety misconduct by delivery partners.
The company claimed that the hotline number has been rolled out in addition to all other existing safety measures such as 24×7 SOS support, in-app nudges, gear checks, and collaborations with traffic police for on-road training.
